Privacy Policy
Privacy Policy – James & Olivia
At James & Olivia, we value the trust you place in us and take our responsibility to protect your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it to improve your experience with us. Our aim is to give you full transparency and control over how your information is handled.
This policy applies to the services provided by https://jamesolivia.com. Please note that we are not responsible for the privacy practices of other websites or external sources. By using our site, you agree to the terms of this Privacy Policy.
We are committed to safeguarding the privacy of all users and treating any personal information you provide with confidentiality and care.
Information We Collect
When you interact with James & Olivia, we may collect the following types of information:
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Personal Identification Information: Your name, address, email, and phone number, collected when you create an account, place an order, or contact customer support.
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Payment Information: Securely processed and stored details such as your billing address and payment method using industry-standard encryption.
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Order Details: Products purchased, quantity, price, and shipping address.
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Device Information: IP address, browser type, and device data to improve website performance and experience.
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Cookies & Tracking: Used to personalize your experience and gather insights into browsing behavior.
Sharing Your Information
We do not sell your data. However, we may share it in the following cases:
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Service Providers: To fulfill services like payment processing and shipping.
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Legal Compliance: When required by law or legal request.
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Business Transfers: In the event of a business sale, acquisition, or merger.
How We Use Your Information
We use the collected information to:
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Process Orders: Fulfill, ship, and provide support related to your orders.
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Manage Accounts: Provide updates, confirmations, and account management features.
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Personalize Your Experience: Offer product recommendations and tailored content.
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Analyze Usage: Improve our site and customer experience through analytics.
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Marketing & Communication: Send newsletters or promotional content (only if opted-in). You can unsubscribe anytime.
Data Retention
Your personal data is retained only as long as necessary to fulfill the purposes mentioned above or as required by law. Once the retention period has expired, data is securely deleted or anonymized.
How We Collect Data
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Forms: Account registration, shipping details, and contact forms.
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Newsletter Sign-Ups: We collect your email address for updates.
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Purchases: Personal and payment data to process your orders.
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Customer Communication: Data from messages, chats, or inquiries.
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Cookies & Tracking: For website functionality and personalization.
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Account Activity: Login history and order records for customization.
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Social Media Integration: If you interact with us through social platforms.
Use of Collected Data
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When signing up for our services, you provide personal information necessary to deliver those services.
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Communication with our support team may result in data collection for follow-up and resolution.
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Data is stored securely on our servers or with trusted third parties.
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We do not combine your data with unrelated third-party data.
Cookies
We use cookies to:
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Analyze browsing behavior
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Compile reports on website usage
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Enhance your browsing experience
Cookies are small text files stored on your device. You can disable them via your browser settings, but this may affect site functionality.
Third-Party Services
We only share data with third parties when necessary for store operations (e.g., payment platforms, shipping providers, or product review systems like WebwinkelKeur). Our employees and service providers are bound by confidentiality agreements.
Changes to This Policy
This Privacy Policy may be updated to reflect changes to our website or services. We recommend reviewing this page regularly to stay informed.
Your Choices
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Newsletter Preferences: Each email includes an unsubscribe option.
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Modify/Remove Data: Contact us to request access, changes, or deletion of your data.
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Cookies: Manage cookie preferences via your browser.
SMS Communication
By subscribing to James & Olivia SMS updates, you consent to receive automated marketing messages to the number provided. Message frequency varies. Consent is not a condition of purchase.
Standard message/data rates may apply.
Reply STOP to unsubscribe or HELP for support.
Other opt-out methods are not guaranteed to unsubscribe you successfully.
Questions & Contact
For questions, concerns, or requests related to this policy or your data:
📧 Email: support@jamesolivia.com
🌐 Website: https://jamesolivia.com