Terms and Conditions

General Terms and Conditions of James & Olivia

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal period: the period during which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Continuous transaction: a distance contract concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time;

  • Durable medium: any means that allows the consumer or entrepreneur to store information that is addressed to them personally in a way that enables future consultation and unaltered reproduction of the stored information;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, exclusively one or more techniques for distance communication up to and including the conclusion of the contract are used;

  • Technology for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously in the same place;

  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

James & Olivia is operated by a registered company based in Hong Kong. For full legal company details, customers may request this information by contacting us directly via support@james-olivia.com

We believe in transparency and will provide all necessary business registration information upon request, in line with applicable legal requirements and to ensure customer confidence.

Article 3 – Applicability

These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract and orders concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be viewed electronically and will be sent free of charge upon request.

If additional product or service conditions apply, the consumer can always rely on the provision most favorable to them in the event of conflicting conditions.

If one or more provisions of these General Terms and Conditions are void or annulled, the remaining terms will remain in force, and the provision in question will be replaced by mutual agreement with a provision that aligns with the original intent as closely as possible.

Article 4 – The Offer

Offers with limited duration or special conditions will be explicitly stated.
The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.
The offer includes a clear description of the products and/or services offered. If the entrepreneur uses images, they will be a true representation of the products offered. However, slight color differences may occur.
The offer will include clear information regarding:

  • The price, excluding import duties and VAT;

  • Any applicable shipping costs;

  • The manner in which the contract will be concluded;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and contract execution methods;

  • The term for accepting the offer;

  • Any conditions regarding continuous transactions.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the relevant conditions. If the entrepreneur confirms the acceptance electronically, the consumer may dissolve the contract as long as no confirmation has been received.

Article 6 – Right of Withdrawal

Consumers may return non-sale products within 14 days after receiving the item without giving a reason. The product must be returned in its original condition and packaging.

Items purchased during Final sales promotions (40% discount or higher) cannot be returned. This exclusion will be clearly indicated in the sale offer.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they will bear the costs of returning the product. The entrepreneur will refund all sums received, including original shipping costs, within 14 days after receiving the returned product or proof that it has been shipped.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded for:

Items that cannot be returned for hygiene reasons (e.g., earrings, lingerie, etc.).

Article 9 – The Price

Prices stated in the offer will not increase during the validity period unless legal requirements demand otherwise.

Article 10 – Compliance and Warranty

The entrepreneur guarantees that products and/or services meet the contract requirements and the reasonable standards of usability and reliability.

Article 11 – Delivery and Execution

The entrepreneur will execute orders with the utmost care.
If delivery is delayed, the consumer will be notified as soon as possible.

Article 12 – Payment Methods

Unless otherwise agreed, payments must be completed at the time of purchase. All transactions and purchases made through James & Olivia are subject to our Terms of Service, which outline the conditions of sale, including pricing, payment, and delivery terms. We reserve the right to amend or correct any inaccuracies in product descriptions, pricing, or availability without prior notice.

Article 13 – Complaints

Complaints must be submitted in writing or by email to support@jamesolivia.com .

Article 14 – Applicable Law

This website, James & Olivia, is owned and operated by a company registered in Hong Kong, having its registered office in Hong Kong. All agreements between James & Olivia and the consumer are governed by the laws of Hong Kong.

These terms are governed by the laws of Hong Kong, unless mandatory consumer protection laws in the country or state of residence of the customer provide otherwise. Nothing in these Terms limits your statutory rights under U.S. federal or state law.

Article 15 – Amendments to the General Terms and Conditions

The entrepreneur may amend these terms and conditions. Changes will be communicated at least 30 days before they come into effect.

Article 16 – Shipping and Return Locations

James & Olivia partners with third-party logistics providers (3PL) located in both China and the United States, depending on product availability. This means that your order may be shipped from either China or the USA, based on where the item is in stock at the time of purchase.

As a result, returns may also need to be sent back to either China or the USA, depending on the origin of the specific item. The appropriate return address and instructions will be provided once your return request has been approved.

We understand this may affect return shipping costs and aim to be as transparent as possible about this process. If you have any questions or concerns, feel free to contact us at support@james-olivia.com

Article 17 – What We Mean by ‘Verified Boutique’

When we refer to James & Olivia as a ‘Verified Boutique’, we mean that our store has been verified and recognized through trusted platforms including Meta (Facebook/Instagram Shop), Shopify, Pinterest, and Google. These platforms have confirmed our legitimacy as a trusted online retailer.

Additionally, we are positively reviewed by many satisfied customers on platforms such as Trustpilot and Loox, where you can find real customer experiences and feedback. These verifications and reviews reflect our ongoing commitment to customer satisfaction, transparency, and reliability.

Article 18 – Legal Disclaimer

Our return and exchange policy is subject to change at any time without prior notice. James & Olivia reserves the right to make the final decision regarding the eligibility of any return or exchange request.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. Your statutory rights remain unaffected. These rights may vary depending on your country of residence, including but not limited to the United States, United Kingdom, Canada, and other international jurisdictions.

For customers outside these countries, we will make every effort to comply with the local laws and regulations governing e-commerce and consumer rights in your region.

We strive to present our products as accurately as possible. However, please note that:

  • Colors and shapes may vary slightly due to lighting, screen settings, or manufacturing differences.

  • Sizes and dimensions may have minor variations.

  • Some items are shipped directly from the manufacturer, which may result in longer delivery times or different packaging than expected.

If you have any questions or need additional details before placing your order, feel free to contact us — we're happy to help.

Company and Contact Information

For any questions regarding our policies, services, or your order, you can reach us using the details below:

Company Name: Producten Koning Limited
Website Name: www.jamesolivia.com
Registered Address: RM 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Registration Number (Chamber of Commerce): 77648877

Customer Service Contact:

Email: support@jamesolivia.com
Phone: +447426130474